IPTV for all 10 provinces and 3 territories. Prices in CAD, paid by Interac e-Transfer.

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Refund policy

New customers have 7 days from activation to ask for a refund if the service does not work on their setup. We would rather fix the problem, so the first step is always support, but if we cannot make it work, you get your money back by Interac e-Transfer.

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What is covered

  • A first plan for a new customer, requested within 7 days of activation.
  • The service does not work on your device or internet connection after you have followed the installation guide and worked through the steps our support team suggests.
  • A duplicate payment or an amount sent in error.

What is not covered

  • Renewals, extensions and upgrades, since the service is already known to work on your setup.
  • Reseller credits once added to a panel.
  • Refund requests made after 7 days, or because a specific channel or program from a third-party source became unavailable.
  • Problems caused by an internet connection below 15 Mbps, a device that cannot run IPTV apps, or a login shared outside the household.

How to request a refund

  1. Email [email protected] with your order number and a short description of the problem.
  2. Our team replies during support hours with troubleshooting steps. Most issues are fixed at this stage.
  3. If the service still does not work, we approve the refund and send it by Interac e-Transfer to the email address the payment came from, within 5 business days.

Tip: use the free trial

The easiest way to avoid a refund request is to test first. Every new customer can request a free 24-hour trial with the full channel list on their own TV, with no card and no payment.