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Privacy policy

Best IPTV Canadian collects only the information needed to create your login, answer your questions and process your payment. We never sell personal information. This policy follows the Personal Information Protection and Electronic Documents Act (PIPEDA).

Last updated:

1. What we collect

  • Order and trial requests: name, email address, phone number (optional), province, the device and app you use, the plan you chose and the amount.
  • Support messages: the content of your message and any screenshots you send.
  • Technical data: the IP address and browser type sent with a form, used only to prevent abuse.
  • Payment: Interac e-Transfer payments are processed by our payment processor and your bank. We see the sender name, the amount and the memo; we never see your bank login or card details.

2. How we use it

To create and send your login, activate and renew your plan, answer support requests, send order confirmations, and prevent fraud. We do not send marketing emails unless you ask for them, and every such email includes an unsubscribe link.

3. Cookies and analytics

This website sets no advertising or tracking cookies. If we use privacy-friendly analytics, they are cookie-free and do not identify visitors. The checkout page stores your plan choice in the page address only while you are on it.

4. Sharing

We share data only with the service providers needed to run the service: our hosting provider (Cloudflare, with data stored in its global network), our payment processor for Interac e-Transfers, and our email provider. Each is bound by contract to protect your data. We disclose personal information to authorities only when required by Canadian law.

5. Retention

Order records are kept for as long as your account is active and for 7 years afterwards for accounting purposes. Trial and contact requests are deleted within 12 months of the last exchange. You can ask us to delete your data sooner, subject to legal retention obligations.

6. Your rights

You can ask what personal information we hold about you, correct it, or ask us to delete it, by emailing [email protected]. We respond within 30 days. You may also complain to the Office of the Privacy Commissioner of Canada.

7. Security

Form data is sent over HTTPS and stored in an encrypted database with access limited to the support team. No method of transmission is perfectly secure, so we ask that you never send bank credentials by email or in a form.

8. Children

Our services are for adults. We do not knowingly collect information from anyone under 18.

9. Changes and contact

We update this policy when our practices change and show the date at the top of the page. Questions: [email protected] or the contact form.