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Order cancellation
There is no contract and nothing renews automatically, so there is never anything to cancel at the end of a plan. This page explains how to cancel an order you have just placed, before or after sending payment.
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Before you send payment
Nothing happens until we receive your Interac e-Transfer. If you placed an order and changed your mind, simply do not send the payment. The order expires on its own and no login is created. You do not need to contact us, although a quick email helps us keep records tidy.
After you send payment, before activation
If you sent the e-Transfer and want to cancel before we create your login, email [email protected] with your order number right away. If the login has not been created yet, we return the full amount by Interac e-Transfer within 5 business days.
After activation
Once a login is created, the refund policy applies: new customers have 7 days to request a refund if the service does not work on their setup.
At the end of a plan
Plans end automatically at the end of the term you paid for. We send a reminder email before the end date; if you do not renew, the login simply stops working. Nothing is charged.
Changing an order
Want a different plan length or more devices? Email us before sending payment and we adjust the amount, or send the difference after activation and we upgrade the same login.